Sales Telephone Skills


Sales Telephone Skills

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How to build you and your team's ability to sell more effectively by phone.

We help you create a strong telephone sales process that maximises the quality and quantity of calls your team make thereby boosting overall sales conversions.

We develop your team's telesales skills through workshop activities that mirror your team's telephone calls to ensure they develop an excellent technique for engaging with customers.

The programme includes:

  • Analysing your current telesales process and identifying gaps and opportunities
  • Assessing your telesales teams product knowledge and giving guidelines for developing key message fact sheets
  • Developing your team's understanding of their target customer's problems and how your product or service can solve these problems better than any other
  • Supporting facts and statistic, examples of similar companies you work with and brief case studies
  • How to strengthen your prospecting process
  • Techniques for dealing with gate keepers
  • Preparation before the call
  • How to conduct a persuasive telesales call - essential elements
    • To script or not to script - the arc or stages within a call
    • Rapport building on the phone
    • Active listening skills and responding to the prospect's concerns - listening for and responding to 'gems'
    • Telesales pace and tone
    • How to qualify prospects - your essential questions/criteria
    • How to engage the prospect in the conversation
    • Dealing well with objections
    • How to use check close questions effectively
    • How to ask closing questions to gain commitment and to confirm the sale
    • How to effectively up-sell
    • How to close the conversation with next steps
    • Time management on the call
    • Tips and hints for successful sales calls
  • Post sales process and CRM
  • Embedding a continuous process of development and improvement within your team
  • How to help telesales staff maintain focus, enthusiasm and morale and to deal well with 'rejection' - Red and Green Platform thinking
  • How to deal with conflict or anger on the call
  • Celebrating success!

Call today to discuss how we can help build your telesales team skills and processes to achieve more sales and higher targets.

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